FREE EXPRESS DELIVERY ON ALL ORDERS OVER $200
DISCOVER THE SPECIAL SERVICES – ENJOY FREE SHIPPING & RETURNS

TERMS & CONDITIONS

DO I NEED ACCOUNT TO PLACE AN ORDER?
Yes, You will need to create an account using a valid email address when placing an order online; this will allow you to log back in to view your order history.

HOW DO I PLACE AN ORDER?
When you find an item you wish to purchase, simply select your color, size (IMPORTANT!as all of us are different, please make sure you know your size before selecting the size, if you need assistance regarding size please contact support@macbella.com) and the quantity, then click ‘Add to cart.’ You can continue shopping and add more items to your bag, or you can proceed to checkout.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards – Visa, MasterCard, Discover, JCB, Diners Club International, etc. Also, you can pay with your verified PayPal accounts. For iOS users – we accept Apple Pay. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.

DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?
Yes, we accept the majority of international credit cards such as  Mastercard, Visa, Discover, JCB, American Express, and Diners Club International.

IS BUYING ON www.macbella.com SAFE?
Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication, and encryption technology to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please contact us support@macbella.com

DO YOU ALLOW CASHIER’S CHECKS OR MONEY ORDERS?
Unfortunately, we do not accept these forms of payment! We only accept major credit cards like Visa, MasterCard, Discover, JCB, Diners Club International,  American Express. Also, we are accepting verified account payments via PayPal and Apple Pay.

DO YOU CHARGE SALES TAX?
Yes, it is based on the destination. If by law, there will be a requirement to pay taxes and duties – the cost will be applied. For more details, please contact our support team support@macbella.com for assistance.

HOW DO I CHECK MY ORDER STATUS?
Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-3 business days for processing and may be subject to payment verification. To check the current status of your order or to view your order history:

  1. Sign In to your account.
  2. Select My Account at the top of the page. Then select Orders.
  3. Order details and status will be displayed.

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HOW DO I TRACK MY ORDER?
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.

CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information before submitting your order. If your order is in a pending status, we may be able to make modifications, shipping changes, or cancel your order. Please contact us immediately at support@macbella.com if you require an immediate change. Once an order has been processed, we are unable to change the contents of your order. Once an order has been shipped, we are unable to change the contents of your package or the method of shipping. Address corrections may still be possible, depending on the destination of the package. Additional fees may apply.

HOW DO I GET A PROMO CODE?
We offer many promotional codes on our Facebook, Instagram, and Twitter pages. We also offer a 10% promo code for customers who sign up for our email. Like, follow, and sign up now to be the first to know about our sales and promotions!

WHAT IF THE ITEM I WANT IS OUT OF STOCK?
See something you like that’s sold out? Usually, when the item is sold out, it means it’s GONE! For some items we make some exceptions; please contact us support@macbella.com for more information or assistance.

WHAT COUNTRIES DO YOU SHIP TO?
MACBELLA currently ships only to: the United States and Canada

WHEN WILL MY ORDER SHIP?
Estimated shipping times: based on destination 5-10 business days.

Important note: Please note the day your order is processed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times, and every once in a while, we do experience heavy international shipping volumes, especially during the holiday season, so there can be some delays. Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch.

WHAT’S THE ORDER PROCESSING TIMES?
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days. It is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.

DO YOU SHIP TO P.O. BOXES OR MILITARY APO/FPO ADDRESSES?
Unfortunately, at this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered promptly. If you provide a PO Box or APO/FPO military address, the shipment of your item will be canceled.

WHAT HAPPENS IF MY ORDER IS UNDELIVERABLE?
When a package is refused or undeliverable, the shipping company will charge MACBELLA for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs. If you would like to have your package re-shipped, please contact us support@macbella.com to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for return

DO YOU ACCEPT RETURNS?
Yes, we do! All returned items must comply with our returns policy.

WHAT IS YOUR RETURN POLICY?
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

  • We do accept returns postmarked within 12 days from the date your order was made.
  • Final Sale items cannot be returned, refunded, or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.
  • Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
  • Items must be returned unworn, undamaged and unused, with all tags attached and original packaging included.
  • If an item has a MACBELLA security tag or brand tag attached, it must be returned with the tag in its original position.
  • Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your undergarments. We will not accept any returns that have been worn or are soiled.

Need assistance, please contact our support team support@macbella.com

WHAT’S THE RETURN PROCESS?
To return your item(s), follow the steps below:

  1. Sign In to your account.
  2. Select My Account at the top of the page.
  3. Select Return Request from the drop-down.
  4. Fill the Return Request form and wait for confirmation.

Within 24-48 business hours, you will receive updates regarding further Return Process steps. We will guide you every step of the way!

WHAT’S THE REFUND PROCESS?
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method within five business days, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.

FAULTY ITEM
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service support@macbella.com as soon as possible. Where possible, we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Please refer to our Shipping Policies and Return Policies for more information on our shipping rates and other policies and procedures, all of which are incorporated herein by reference. We accept returns postmarked within 12 days from the date your order was made. All refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal. Final Sale items cannot be returned, refunded, or exchanged. Gift cards cannot be returned or refunded.

MACBELLA and our associated logos and names MACBELLA, www.macbella.com are our trademarks and service marks. Other trademarks, service marks, names, and logos used on or through the Website, such as trademarks, service marks, names, or logos associated with third party organizations, are the trademarks, service marks, or logos of their respective owners. You are granted no right or license concerning any of the preceding trademarks, service marks, or logos.

Certain materials available on or through the Website are our Works (i.e., Content we own, authored, created, purchased, or licensed). Our Works may be protected by copyright, trademark, patent, trade secret, and other laws, and we reserve and retain all rights in our Works and the Website. We at this moment grant you a royalty-free, limited, revocable, non-sublicensable, and non-exclusive license to access our Works solely for your personal use in connection with using the Website. You may not otherwise reproduce, distribute, communicate to the public, make available, adapt, publicly perform, link to, or publicly display the Works or any adaptations thereof unless expressly set forth herein.

You and other users may be able to upload, post, create, make available, send, share, communicate, or transmit (“Post”) data, information, images, comments, ideas, or other types of content (collectively “Content”) to the Website and other websites linked to the Website. You understand that all Content posted by users of the Website (“User Content”) is the sole responsibility of the person from whom such Content originated. We do not control User Content, and we do not make any guarantee whatsoever related to User Content. Although we sometimes review User Content, we are not obligated to do so. Under no circumstances will we be liable or responsible in any way for any claim related to User Content.

You retain ownership of the intellectual property contained in your User Content. However, you grant us a royalty-free, irrevocable, transferable, sublicensable, and non-exclusive, perpetual license throughout the universe for use in any media whether now known or hereafter devised to use and exploit (including without limitation by reproduction, distribution, public display, adaptation, communication to the public, and public performance, and including for commercial purposes) any User Content that you post to or through the Website. You also waive to the fullest extent permitted by law any claims against us related to moral rights in the User Content. In no circumstances will we be liable to you for any exploitation of any User Content that you Post. You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish and exploit User Content that you Post.

We have no obligation of confidentiality, express or implied, concerning User Content that you post to or through the Website. We shall be entitled to use, exploit, or disclose (or choose not to use, exploit, or disclose) such User Content at our sole and absolute discretion without any obligation to you whatsoever (i.e., you will not be entitled to any compensation or reimbursement of any kind from us under any circumstances whatsoever).

If you are a minor, you should not be Posting any User Content. However, if you do so and you want us to remove the User Content from the Website, please contact us at support@macbella.com. You will need to provide us with specific information describing the location of the User Content that you want us to remove. We will make reasonable efforts to remove the User Content upon receiving a sufficient request, but we cannot ensure complete or comprehensive removal of the User Content.

You agree that MACBELLA may, without prior notice, immediately terminate, limit your access to, or suspend your account based on any of the following: (a) breach or violation of these Terms; (b) upon request by law enforcement; (c) unforeseeable technical or security issues or problems; (d) extended periods of inactivity; or (e) fraudulent, deceptive, or illegal activity, or other activity which MACBELLA believes is harmful to this Website or its business interests. You agree that termination, limitation of access and suspension shall be made in MACBELLA sole discretion and that MACBELLA shall not be liable to you or any third party for the termination, limitation of access, and suspension of your account.

You may terminate your account with MACBELLA and these Terms at any time by emailing us at support@macbella.com.

We may terminate these Terms for any or no reason at any time by notifying you through a notice on the Website, by email, or by any other method of communication. Any such termination will be without prejudice to our rights, remedies, claims, or defenses hereunder.

Upon termination you will no longer have a right to access your account or your User Content. We will not have any obligation to assist you in migrating your data or your User Content, and we may not keep any back up of any of your User Content. We will not be responsible for deleting your User Content.

SOME JURISDICTIONS MAY NOT PERMIT CERTAIN LIABILITY LIMITATIONS OR WAIVERS. IF ANY COURT DETERMINES THE LAW OF SUCH A JURISDICTION APPLIES, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

TO THE EXTENT ALLOWED BY LAW, WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS THE RESULT OF THE FOLLOWING:

  • DELAYING, REJECTING, OR REMOVING ANY OR ALL CONTENT AT ANY TIME FOR ANY OR NO REASON WHATSOEVER WITH OR WITHOUT NOTICE TO YOU;
  • MODIFYING OR DISCONTINUING TEMPORARILY OR PERMANENTLY, THE WEBSITE (OR ANY PART THEREOF) WITH OR WITHOUT NOTICE TO YOU FOR ANY OR NO REASON WHATSOEVER;
  • IMMEDIATELY TERMINATING YOUR ACCESS TO THE WEBSITE FOR ANY OR NO REASON WHATSOEVER AND WITH OR WITHOUT NOTICE TO YOU;
  • THE ACCURACY, USEFULNESS, OR AVAILABILITY OF ANY INFORMATION POSTED TO OR THROUGH THE WEBSITE; OR
  • ANY LOSS OR DAMAGE OF ANY SORT INCURRED BY YOU AS A RESULT OF INTERACTIONS YOU HAVE WITH THIRD-PARTIES FOUND ON OR THROUGH THE WEBSITE.

IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, STATUTORY, EXEMPLARY, EXPECTATION, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER FINANCIAL LOSS) IN ASSOCIATION WITH ANY CLAIM, OR ANY LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING RELATING TO OR ARISING UNDER OR OUT OF THE TERMS, EVEN IF WE HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS FOUNDED UPON CONTRACT, INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, TORT, NEGLIGENCE OR OTHER GROUNDS. YOU AGREE NOT TO FILE ANY LAWSUIT OR PROCEEDING INCONSISTENT WITH THE FOREGOING LIABILITY LIMITATIONS.

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN ‘AS IS’ BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE AND THAT www.macbella.com SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

You may contact Customer Service at support@macbella.com

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